Cancellation Policy

50 % Refund: If the cancellation occurs more than 24 hours before the commencement of the Activity.
Full refund: If the cancellation takes place more than 3 days before the start of the Activity, applicable for specific offerings such as House-boat & Yacht reservations.

Note

Refunds will be processed using the original method of payment used at the time of booking.
Refunds for transactions made via credit/debit card or online bookings may take approximately 5 to 7 working days to process.
The original receipt must be provided to facilitate the refund process.

Refund Policy

In the event of a cancellation from our end, we commit to a 100% refund, provided the booking was made through our official website. For bookings facilitated by aggregator websites, we advise you to contact the respective company for your refund.
If you initiate the cancellation of the tour/activity, you may contact us to either retain the credit for a future event or request a refund as per the above-stated Cancellation Policy.

For Offers & Promotions

Discounts are applied to the booking amount, excluding convenience fees and GST.
Bookings made using promotional codes are not eligible for refunds or credits for future tours/activities.
In instances of cancellation, customers will not qualify for the above-mentioned cancellation policy.
Promotional offers are not valid for offline payments.
Offers cannot be combined with any other promotions or discounts.
Entartica Seaworld reserves the right to revoke the offer or cancel the booking in cases of any misuse or abuse of offers by the customer or travel agent.