Cancellation Policy
- 50 % Refund: If the cancellation occurs more than 24 hours before the commencement of the Activity.
- Full refund: If the cancellation takes place more than 3 days before the start of the Activity, applicable for specific offerings such as House-boat & Yacht reservations.
Note
- Refunds will be processed using the original method of payment used at the time of booking.
- Refunds for transactions made via credit/debit card or online bookings may take approximately 5 to 7 working days to process.
- The original receipt must be provided to facilitate the refund process.
Refund Policy
- In the event of a cancellation from our end, we commit to a 100% refund, provided the booking was made through our official website. For bookings facilitated by aggregator websites, we advise you to contact the respective company for your refund.
- If you initiate the cancellation of the tour/activity, you may contact us to either retain the credit for a future event or request a refund as per the above-stated Cancellation Policy.
For Offers & Promotions
- Discounts are applied to the booking amount, excluding convenience fees and GST.
- Bookings made using promotional codes are not eligible for refunds or credits for future tours/activities.
- In instances of cancellation, customers will not qualify for the above-mentioned cancellation policy.
- Promotional offers are not valid for offline payments.
- Offers cannot be combined with any other promotions or discounts.
- Entartica Seaworld reserves the right to revoke the offer or cancel the booking in cases of any misuse or abuse of offers by the customer or travel agent.
