Cancellation Policy

  • 50 % Refund: If the cancellation occurs more than 24 hours before the commencement of the Activity.
  • Full refund: If the cancellation takes place more than 3 days before the start of the Activity, applicable for specific offerings such as House-boat & Yacht reservations.


  • Refunds will be processed using the original method of payment used at the time of booking.
  • Refunds for transactions made via credit/debit card or online bookings may take approximately 5 to 7 working days to process.
  • The original receipt must be provided to facilitate the refund process.

Refund Policy

  • In the event of a cancellation from our end, we commit to a 100% refund, provided the booking was made through our official website. For bookings facilitated by aggregator websites, we advise you to contact the respective company for your refund.
  • If you initiate the cancellation of the tour/activity, you may contact us to either retain the credit for a future event or request a refund as per the above-stated Cancellation Policy.

For Offers & Promotions

  • Discounts are applied to the booking amount, excluding convenience fees and GST.
  • Bookings made using promotional codes are not eligible for refunds or credits for future tours/activities.
  • In instances of cancellation, customers will not qualify for the above-mentioned cancellation policy.
  • Promotional offers are not valid for offline payments.
  • Offers cannot be combined with any other promotions or discounts.
  • Entartica Seaworld reserves the right to revoke the offer or cancel the booking in cases of any misuse or abuse of offers by the customer or travel agent.

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