ALL-FAQS

Costume

What is the recommended attire for visiting Entartica Raipur?

Guests are advised to wear comfortable clothing suitable for water-based activities. Swimwear is mandatory for water rides at the H2O Play Park. Footwear like flip-flops or water shoes is recommended for safety.

Are life jackets provided?

Yes, life jackets are available and must be worn on water rides for safety compliance. Staff will assist guests in properly wearing them.

Can I wear my own costume for themed events?

Yes, themed costumes are allowed during special events, provided they do not interfere with safety equipment or rides.

Do’s and Don’ts

What are the key do’s inside the park?
  • Wear appropriate attire and safety gear.
  • Follow all safety instructions from park staff.
  • Keep the park clean by using dustbins.
  • Enjoy food and drinks only in designated areas.
What are the key don’ts inside the park?
  • Do not bring outside food or beverages.
  • Smoking is prohibited except in designated areas.
  • Weapons, sharp objects, and pets (except service animals) are not allowed.
  • Avoid littering and damaging park property.

Drivers / Parking

Is parking available at Entartica Raipur?

Yes, the park provides ample free and secure parking for all guests.

Are there designated drop-off zones?

Yes, convenient drop-off and pick-up zones are available near the main entrance.

Can buses or large vehicles be accommodated?

Yes, the park has provisions for buses and larger vehicles to ensure smooth entry and exit.

Facility

What facilities are available at Entartica Raipur?

Facilities include changing rooms, showers, lockers, first aid stations, lost and found, lounge areas, safety briefing zones, rescue boats, and ample parking.

Are there facilities for differently-abled guests?

Yes, the park is equipped with ramps, accessible restrooms, and staff assistance for differently-abled guests.

First Aid

Are first aid services available?

Yes, trained medical staff and first aid stations are available throughout the park to handle minor injuries and emergencies.

How are emergencies handled?

The park has an emergency response system, and staff are trained in CPR and basic life-saving procedures.

Food – Cuisine

What types of cuisine are offered at the park?

The park offers Indian, Continental, and fast-food options. Guests can also enjoy snacks, beverages, and desserts at multiple food counters.

Are there specialty restaurants?

Yes, a floating restaurant offers a unique dining experience with scenic views of the park.

Food – Generic

Can I buy food inside the park?

Yes, multiple food outlets provide a wide variety of meals, snacks, and beverages.

Are meal packages included in tickets?

Certain ticket packages include meal vouchers. Others can purchase food separately at the park

Food – Health

How is food hygiene maintained?

All food outlets follow strict hygiene standards, including regular sanitation, temperature control, and staff hygiene protocols.

What about guests with food allergies?

Guests are advised to inform the staff of any allergies. Ingredients are displayed for transparency.

Food – Offers

Are there any special food promotions?

Yes, offers such as “Wat-A-Wednesday” and “Mom-Daughter Tuesdays” are available. Visit the website or app for details.

Can offers be combined with tickets?

Offers are valid on specific days and may be combined with certain ticket packages.

Hygiene

How is the park maintained for cleanliness?

Regular cleaning and sanitation are conducted throughout the day, including restrooms, food areas, rides, and common spaces.

Are restrooms and changing rooms hygienic?

Yes, all facilities are cleaned and sanitized multiple times daily for guest safety.

Partners

Does Entartica Raipur collaborate with other businesses?

 Yes, the park partners with travel agencies, tour operators, and event organizers.

How can I become a partner?

Contact the park via email at enquiry@entartica.com or call +91 7965083340 for partnership inquiries.

Query / Customer Support

How can I contact Entartica Raipur for queries?

Queries can be submitted through the website contact form, phone, or email.

How can I provide feedback?

Feedback is welcomed via email or in-person at the customer service counters.

Ticket

How do I book tickets?

Tickets can be booked online via the official website or at the park’s ticket counters.

Are there different ticket types?

Yes, options include day passes, Monsoon Masti Pass, Back to Fun Pass, and special packages for families and groups.

Can tickets be rescheduled or refunded?

Tickets are date-specific. Rescheduling and refunds are subject to park policies; check terms during booking.

Transportation

How do I reach Entartica Raipur?

The park is located at Mayfair Lake Resort, Naya Raipur, accessible via public buses, taxis, and private vehicles.

Is there parking for private vehicles?

Yes, secure parking is available for cars, bikes, and buses.

Are there shuttle services?

Shuttle services may be provided during peak events. Guests should check the website for availability.